Refund policy

 

Aina Trastamara Shop is supported by a print-on-demand company, which means that all products are unique and produced only once you have ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, we offer a free reprint or a refund if you contact us within 7 days of delivery.

 

Damaged items & wrong deliveries
To initiate a return, please contact us at aina.trastamara@gmail.com. Once your request is received, we will provide the return address via email.

When contacting us, please include:

  • Clear photos and a short video showing the damage or incorrect item
  • A copy or screenshot of your order confirmation.
  • If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Providing this information will help us process your return as quickly as possible.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at aina.trastamara@gmail.com. 

In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

 

Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at aina.trastamara@gmail.com.