Help

Frequently Asked Questions (FAQ)

🛍️ Products & Ordering

What is Print on Demand?
Print on Demand means that each product is made especially for you after you place an order. This helps reduce waste and ensures every item is freshly produced.

How do I place an order?
Simply select your product, choose your size and color (if applicable), and add it to your cart. Once checkout is complete, we’ll start producing your item right away.

Can I customize my order?
Yes! Many of our products can be customized. If customization is available, you’ll see the option on the product page.

Do you offer bulk or wholesale orders?
Yes! Please contact us directly for bulk or special orders.

Can I change or cancel my order after placing it?
Because our items are made to order, we can only change or cancel orders within 12–24 hours of purchase. Please contact us as soon as possible.

👕 Product Quality & Sizing

What materials are your products made from?
We work with trusted printing partners and use high-quality materials. Exact fabric details are listed on each product page.

How do I choose the right size?
Please refer to the size chart on each product page. If you’re between sizes, we generally recommend sizing up.

Will the print fade over time?
Our prints are designed to last. To keep them looking great, follow the care instructions provided with your item.

🚚 Shipping & Delivery

Where do you ship?
We ship to most countries worldwide. Available shipping destinations are shown at checkout.

How long does production and shipping take?
Production usually takes 2–5 business days. Shipping times vary by location but typically range from 5–14 business days.

Will I receive a tracking number?
Yes! Once your order ships, you’ll receive a tracking link via email.

Are there customs fees or taxes?
Customs fees or import taxes may apply depending on your country and are the customer’s responsibility.

🔄 Returns, Refunds & Exchanges

Do you accept returns or exchanges?
Because our products are made to order, we do not accept returns or exchanges for wrong size or buyer’s remorse.

What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We’ll gladly replace it or issue a refund.

What if my package is lost?
If your tracking shows an issue or your order hasn’t arrived within the expected timeframe, please contact us and we’ll investigate.